An enhanced self-service knowledge base library,expanded pay-per-incident support,and a pair of subscription-based support programs aimed to provide customers with world-class service,at a level and cost that meet specific support needs.
It offers 24 x 7 support services available via phone,chat,and email. Acronis Advantage Premier customers receive priority support in the event of a business-critical system error,customers will receive the initial response within one hour. The first year of service is included with the Acronis line of corporate products.
|License For||Acronis Backup for vCloud|
|Service||Premium Customer Support ESD|